At ICE Stucco Repair, we are both aware of and comfortable with how most of the relationships we enjoy begin. It is an unwelcome issue brought to a current or prospective homeowner via an invasive stucco inspection report. Now what? The googling, the calls, and the word of mouth efforts begin in hopes that these problems can be efficiently and quickly addressed. And in most owners’ most promising dreams, it would be incredible to have out of that experience a trusted resource to help keep their stucco in a good place for the life of their ownership. We are working incredibly hard each day to be that contractor that becomes that trusted resource; here are a few ways we are doing that.
Easy to Find: In this world of technology, we are working hard to be easily accessible and user friendly with our online presence. We utilize SEO and other optimization tools to make it easy to find us. Whether it’s your first search or you’re searching (think trust but verify) after being referred, we want that process to be simple and straight forward and the initial information we offer to be helpful and reassuring. Over the last several months, we have also benefited from the power of referrals. Realtors, homeowners, and inspectors continue to respond well to our approach and are telling others. We all welcome reviews but we feel especially grateful for the frequent and heartfelt testimonials customers enthusiastically offer. All of this combines to allow new customers to feel good about the decision to use ICE Stucco Repair.
Responsive and Personal: We know that for many of our customers, there is a sensitivity both in the timing and nature of the work. From the initial contact to final invoice, our team is built and ready to engage quickly and thoughtfully. We insist on a thorough invasive stucco inspection from a select group of trained professionals so that we can quickly but thoroughly provide a homeowner with the exact and appropriate fix for any issues. We have multiple experienced and seasoned crews that we strategically assign to jobs based on several factors that ultimately lead to the best outcomes. Our focus on the end-to-end process ensures that, not only is the work completed well, but that all the necessary paperwork that provides documentation for you and future buyers is complete. Homeowners have unique stucco problems that are matched to our unique solutions.
Long Game: We continue to work hard to enhance the customer experience before, during and after the job. Some of these recent improvements include adding a customer online portal to make it easy to get updates, a final packet, and easier ways to transfer any applicable warranties to new owners. Perhaps, most exciting is the addition of our maintenance program. With this program, it really cements our commitment to the work we do and long-term relationships with customers. The initial strong response has validated all the work and effort it took to dial in an offering that was customer centric. It allows us to actively assist in the management of a homeowner’s stucco, reducing both the long-term costs and potential unsettling fear.
A home comes with a variety of features, some of which should be proactively managed in order to maximize their enjoyment. Our goal at ICE is to be a trusted resource that takes the worry of stucco away and allows homeowners to fully enjoy the incredible beauty these homes offer. Not sure? Check us out, ask others, and give us a try – we look forward to being part of one your better decisions this year.